Privacy Policy

Door2Door operates this Nepal storefront. This policy explains how we handle information when you browse, create an account, place an order or contact us. It applies to this storefront and its order services.

We collect information you provide, including your name, email address, phone number, delivery and billing addresses, account details, order items and messages about your purchase. You can browse without creating an account.

Our services may also record technical information such as your IP address, browser, device, pages requested and error logs. Cookies and similar storage keep your shopping bag, sign-in session and preferences working.

We use information to process and deliver orders, manage accounts, issue invoices, handle returns and refunds, answer enquiries, prevent fraud, protect the service and meet record-keeping obligations.

Marketing subscriptions are optional. If you choose to receive offers, you may withdraw that choice by using the unsubscribe option in a marketing message or contacting Door2Door. Order and service messages are separate from marketing.

We share the information necessary to fulfil your purchase with delivery partners and with providers that operate hosting, image delivery, communications and payment services where those services are used. A delivery partner needs your delivery address and contact details; it does not need your account password.

We do not sell customer personal information. We may disclose information where required by law or to address fraud, security incidents or legal claims. Service providers may process information outside Nepal as part of their infrastructure.

Essential cookies and browser storage support account security, checkout and your shopping bag. Blocking them can prevent these features from working. You can manage stored data in your browser settings.

Where enabled, performance monitoring helps us understand page loading and technical errors. This policy does not give consent to unrelated advertising tracking.

We retain information for the time needed to provide services, resolve disputes and meet applicable accounting and legal requirements. Some order or invoice records may need to remain after an account is deleted.

We use access controls and encrypted connections to help protect information. No online system can guarantee absolute security. Keep your account password private and report suspected unauthorised access promptly.

You can update account information through your account where available. You may ask Door2Door to explain, correct or delete information we hold about you, subject to identity verification and applicable record-keeping requirements.

For a privacy enquiry, contact Door2Door and identify the account or order concerned. Provide only the information needed for your request; never send your password or a payment verification code.

This store is intended for people able to make purchases under applicable law. A child should use the store only with a parent or guardian who supervises the purchase. Contact us if a child has provided personal information without appropriate permission.

We may update this policy when our services or requirements change. The date shown on this page identifies the current version. Material changes to how personal information is used will be communicated where required.